From mobile phone insurance and broadband installation to the transformation of leading real-estate marketplace SeLoger within the Aviv Group, the conversation explores how leadership culture, incentives, and technology can be realigned around customers — and how doing so improves business performance. Throughout the discussion, Caroline shows that making customer love an organizing principle starts on Day 1.

In this episode, Denise Silber welcomes Professor Daniel Elfenbein, Harvard alum and entrepreneurship researcher at Olin Business School. Together, they explore the delicate balance entrepreneurs must strike between confidence and overconfidence, commitment and detachment, and the hard truth of knowing when to pivot—or when to quit.

Philip Guarino speaks with James Sutherland, Founder and CEO of Autonomo Technologies, about how AI and automation are transforming convenience retail across Europe.