AI and the Future of Retail

In This Episode:

In this episode of the HAE Podcast, host Philip Guarino sits down with James Sutherland, Founder & CEO of Autonomo Technologies, to discuss the rise of autonomous retail, the convergence of AI and consumer behavior, and how automation is reshaping global retail economics—from labor shortages to dynamic pricing and customer experience.

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A Glimpse of What You’ll Learn

  • How Autonomo uses AI and computer vision to power cashierless stores?

  • Why small-format retailers are leading the adoption of autonomous retail?

  • The economic drivers behind the shift from staffed to autonomous stores?

  • How AI enables smarter pricing, improved margins, and 24/7 operations?

  • The human impact: accessibility, independence, and real-world customer stories?

  • What’s next for autonomous retail and how Europe is setting the pace?


    RESOURCES MENTIONED IN THIS EPISODE

  • James Sutherland LinkedIn

  • Philip Guarino LinkedIn

  • HAE Website

James Sutherland
Founder & CEO of Autonomo Technologies

James Sutherland is Founder & CEO of Autonomo Technologies, Europe’s leading autonomous retail company. James began his career at Mars Inc moving into large-scale food factory construction. After Harvard Business School he pivoted to AI, recognising its transformative potential across industries—especially the $3 trillion convenience retail sector - which led him to start Autonomo in 2021.